Our Senior Management
Chief Executive Officer
Tan Chee Wee
Deputy Chief Executive Officer
Noel Cheah
Assistant Chief Executive Officer
Chern Siang Jye
Client Group
Silver Generation Division
Headed by Sng Hock Lin, Chief
The Silver Generation Office is the national agency that actively outreaches to and engages Singaporean seniors to share with them government schemes and policies. For 2019 and 2020, SGO is engaging seniors on the Merdeka Generation Package. Through the Community Networks for Seniors initiative, SGO also supports seniors to live in the community by encouraging them to participate in active ageing programmes, linking lonely seniors with befrienders, as well as providing vulnerable seniors with care and support services. SGO was formerly known as the Pioneer Generation Office and merged with AIC in 2018.
Care Integration and Operations Division
Headed by Dr Wong Loong Mun, Chief
The Care Integration and Operations Division manages all client referrals to the appropriate eldercare services and works with partners to ensure a smooth and seamless transition of care for clients. The division also administers funding schemes supporting care transitions. Touchpoints like the AIC Hotline and AIC Links provide easy access to clients and caregivers who require information and assistance to obtain schemes and services.
Sector Group
Sector Planning Division
Headed by Angela Yak, Acting Chief
The Sector Planning Division is responsible for the planning and development of the Community Care sector so that seniors can be better supported to age well in the community. The division supports the growth and enablement of the sector by driving sector development strategy and through administration of the Community Silver Trust and Tote Board Community Health Fund. It also takes on expanded scope for commissioning of services and LTC facilities.
Partners Development Division
Headed by Chern Siang Jye, Covering Chief
The Partners Development Division engages and develops partnerships to build a vibrant Care Community. It supports Community Care providers to expand services and service offerings and build new capabilities and engages like-minded public, people and private sectors to develop the Community Care landscape.
Social Care Department
The Social Care Department focuses on the development of our initiatives for Active Ageing Centre partners, Medical Escort and Transport and Meals-On-Wheels providers.
Care Systems Integration Division
Headed by Tan Leong Boon, Chief
The Care Systems and Integration Division focuses on the implementation of Healthier SG and the coordination of ground operations between the Sector Group and our programme development functions.
Services Group
Caregiving and Community Mental Health Division
Headed by See Yen Theng, Chief
The Caregiving and Community Mental Health Division oversees the planning and development of support services for seniors and their caregivers, that enable seniors to age in the community. It also works with partners to strengthen and build up the range of community mental health support mechanisms and services to enable person-centred integrated care to be delivered in the community and provide support for clients and their family members.
Manpower and Talent Division
Headed by Derek Tan, Chief
The Manpower and Talent Division aims to develop a pipeline of manpower and talent with a stronger local core to support the growth of the Community Care sector. The division aims to raise the competency level of the workforce with career development opportunities and training pathways through manpower development awards, and professional and traineeship programmes. The division also aims to develop and groom talent and build a healthy pipeline of successors and leaders for the Community Care sector through scholarships and talent & leadership development programmes.
Primary and Community Care Development Division
Headed by Winifred Lau, Chief
The Primary and Community Care Development Division works closely with government agencies and providers to develop primary and Community Care services, including day care, home care, nursing home, and end-of-life care. It develops solutions/ strategies to bridge system-level gaps, bring about closer integration of health and social care services, strengthen care options, and promote advance care planning to enhance client choice and create more client-centric care. It also drives the implementation of standardised care assessment to improve quality of care.
Grants Division
Headed by Kelvin Lim, Chief
The Grants Division oversees and implements AIC’s policies and processes for grant management and disbursements. It also administers financial assistance schemes to help families defray the cost of caring for their frail seniors at home.
Healthy Ageing Department
Headed by Heidi Rafman, Chief
The Healthy Ageing Department curates and develops active ageing activities for seniors in the community and in community care facilities. In collaboration with partners, it aims to provide comprehensive programmes (e.g., health and lifestyle, mental and social) for all seniors to enable them to better care for their health and engage in meaningful activities to enhance their wellbeing.
Quality Division
Headed by Heidi Rafman, Chief
The Quality Division drives efforts to improve and uphold the quality of care and to promote a culture of continuous quality and productivity improvement in the Community Care sector. The Division builds sectoral capability in Quality Improvement and advances the quality of Community Care through partnering care providers in various initiatives e.g. process improvement and re-design for productivity, service quality, meeting enhanced quality standards, and benchmarking for improvement.
Council for Third Age Division
Headed by Soh Swee Ping, Chief
The Council for Third Age Division is responsible for developing and implementing initiatives that promote active ageing through senior learning, senior volunteerism and activism through the administration of the National Silver Academy and the Silver Volunteer Fund.
Strategic Resourcing
Strategy, Research and Data Division
Headed by Ong Yunn Shing, Chief
The Strategy, Research, and Data Division helps AIC achieve its vision and mission by driving long-term planning and developing organisation-wide strategies through the application of research and data. It aims to develop strong planning, research and evaluation, and data capabilities within AIC and strives to build research capability and facilitate research collaborations in the Community Care sector. The division also leads in the overall data governance within AIC and in facilitating secure data sharing with AIC’s partners. It also oversees performance management and work planning processes.
Human Resource Division
Headed by Hagen Ong, Chief
The Human Resource Division seeks to position AIC as an employer of choice with progressive People Excellence practices and programmes. The Division supports AIC in its rewards and recognition policies, plays the role of business partner for Divisions, and partners AIC employees in talent and career development so that AIC can build up a future-ready workforce.
Finance and Procurement Division
Headed by Carol Choi, Deputy Chief
The Finance and Procurement Division adds value across AIC through resource planning, equipping divisions with capability to procure and ensure financial prudence and governance in AIC.
IT, Innovation and Digitalisation Division
Headed by Edwin Chew, Chief
The IT, Innovation and Digitalisation Division enables AIC and its primary care and Community Care partners to use the efficiency and analytical capabilities of Information Technology to achieve their strategic goals and to operate as effectively as possible. It also manages the development and implementation of IT systems in the Community Care sector. It enables nursing homes, home and centre-based service partners to adopt IT to enhance their operational effectiveness, contributing to better care for clients.
Corporate Functions
Legal and Board Secretariat
Headed by Kow Keng Wee, General Counsel & Company Secretary
The Legal and Board Secretariat team provides legal and board secretariat support for the organisation.
Risk Management and Compliance Department
Headed by Yeo Li Li, Director
The Risk Management and Compliance Department acts as the second line of defence in ensuring robust grant governance in the administration of various grants and schemes by Divisions. It upholds the Grant Policy across all Divisions to ensure compliance and also partners Divisions to strengthen grant processes/capabilities.
Integrated Communications and Marketing Department
Headed by Eva Lim, Director
The Integrated Communications and Marketing Department provides support in media and public relations, marketing, corporate branding and internal communications. This also includes management of AIC’s digital and social media platforms.
More About Us
Our Board Members
AIC’s Chairman and Board Members
Silver Generation Office
The Silver Generation Office (SGO) is the outreach arm of the Agency for Integrated Care (AIC). Through our volunteers, the Silver Generation (SG) Ambassadors, we show care for our seniors by sharing government policies and schemes with seniors to help them with their ageing needs.
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