Data Protection Policy

6.1. register for and/or attend any events organised by us, or our authorised service providers;

6.2. register and/or use any of the services provided by us or our authorised service providers;

6.3. apply for a grant or any other funding administered by us;

6.4. take part in any survey or promotional event conducted by us or our authorised service providers;

6.5. visit our Applications, register for a user account on our Applications, and/or use services and functions on our Applications;

6.6. download or use any of our mobile applications;

6.7. subscribe to our newsletters, or our mailing lists for email subscription, postal promotions or phone or other forms of marketing, including via telephone calls, messaging by SMS/ MMSs and WhatsApp;

6.8. contact us or our authorised representatives via telephone calls, letters, face to face meetings or emails;

6.9. submit a comment, question or feedback to us using our feedback forms, whether provided online or otherwise;

6.10. submit a job application to us; or

6.11. submit your personal data to us for any other reason.

10.1. communicating with you;

10.2. managing your relationship with us;

10.3. assisting you with your enquiries, and responding to your feedback, complaints and requests;

10.4. providing you with the services that you have requested. For certain services that you have requested, we may be required to upload your personal data onto any one or more of the following systems and thereafter retrieve your personal data from these systems in order to provide you with the services:

(a) IT systems and/or platforms operated or managed by third parties, including but not limited to the National Electronic Health Record system managed by the Ministry of Health; and/or

(b) IT systems and/or platforms operated or managed by AIC, including but not limited to the Integrated Referral Management System (IRMS);

10.5. verifying and processing your application for funding administered by us;

10.6. verifying and making payment to you if your application for funding administered by us is successful;

10.7. creating and managing your user account on our Applications or our mobile Applications;

10.8. keeping you updated on our events, initiatives and schemes;

10.9. informing you of available initiatives, grants or funding schemes that may be relevant to your needs;

10.10. where you are an individual seeking employment with us,

(a) administering, processing and managing your job application;

(b) evaluating your job application and suitability for employment in any prospective positions within AIC; and

(c) validating your references and conducting background screening, employment checks, criminal history checks and other due diligence activities which may be required under law or our risk management procedures;

10.11. security purposes, e.g. detecting, preventing and addressing security and technical issues related to our Applications, our mobile Applications and our services;

10.12. carrying out our legitimate interests, provided that they do not override your interests or rights, which include:

(a) managing our relationship with you, and providing services to you;

(b) complying with internal policies and procedures;

(c) protecting the rights and interests of ourselves and you; and

(d) enforcing our contractual rights, or protecting ourselves from legal liability; and

10.13. any other reasonable purposes related to the above purposes.

11.1. participating in national and multi-agency efforts to:

(a) review healthcare policies and requirements;

(b) review programmes that ensure patient safety and improve the quality of healthcare services;

(c) conduct disease surveillance to address public health concerns; and/or

(d) train future generations of health and social care professionals;

11.2. sharing your personal data with the Singapore Government, Singapore Government agencies and/or public healthcare institutions, or any third parties whom we authorise (in our sole discretion) in order to serve you, for any one or more of the following purposes, unless such sharing is prohibited by law:

(a) fulfilling a legal or regulatory requirement;

(b) for delivering a public service to you; and/or

(c) where disclosure is required by any applicable law.

11.3. serving you in a more efficient and effective way;

11.4. complying with our legal obligations and requirements, or otherwise required under applicable laws;

11.5. enforcing contractual terms and conditions;

11.6. accounting, risk management, and record keeping;

11.7. performing statistical analyses and scientific research;

11.8. conducting data analytics to enable us to:

(a) identify or develop initiatives, grants or funding schemes that may be relevant to your current or future needs; and/or

(b) improve our Applications, our mobile Applications and our services so that we may provide better services to you; and/or

11.9. any other reasonable purposes related to the above purposes.

12.1. they have been authorised to provide services on behalf of Government agencies or public healthcare institutions;

12.2. they are our service providers who provide us with necessary services including but not limited to IT services, hosting and maintenance services, organising of our events, accounting, data analytics services, email messaging services, delivery services, handling of payment transactions, marketing etc;

12.3. they are our consultants or professional advisers including but not limited to accountants, lawyers and auditors;

12.4. they are authorised users of public health systems operated and/or initiated by the Government of Singapore; or

12.5. you have specifically consented to such disclosure or we have other lawful basis for the disclosure.

16.1. limiting access of your personal data to only authorised personnel on a need-to-know basis;

16.2. conducting regular audits to ensure only authorised persons have access to your personal data;

16.3. removing details that identify you when using your personal data for internal purposes as far as possible; and/or

16.4. securing all electronic storage and transmission of your personal data with appropriate security technologies.

21.1. wish to rectify any incorrect or out-of-date personal data previously provided to us;

21.2. intend to withdraw any consent previously given to us to collect, use and disclose any such personal data;

• Please complete this form and send it to us.

21.3. have any enquiries or feedback on our data protection policies and procedures; or

21.4. require more information on, access to or the transfer to another party of the personal data which you have earlier provided to us.

• Please complete this form and send it to us.