We are currently experiencing a high volume of applications. During this period, we may take up to eight weeks to process your online application. We will inform you of the outcome in writing. If your application is successful, payouts will be made to your nominated bank account in the following month, which may include payouts from the month the application was submitted.
The care recipient will continue to receive monthly payouts in the nominated bank account by the end of every month as long as the care recipient remains eligible.
Please contact AIC at 1800-650-6060 if you require any assistance.
For Existing Scheme Recipients
1. If you would like to change the care recipient’s scheme details, please login with your Singpass on
eFASS under “Manage My Schemes” > “Change in Scheme Details”.
- Please download and submit the
Mental Incapacity Certification (if recipient lacks mental capacity).
- If the care recipient is residing in a nursing home, and you are nominating the nursing home to receive the payout, please approach the nursing home for assistance.
2. If you wish to opt-out from receiving IDAPE payouts, please login with your Singpass on the
eFASS. Go to “Manage My Schemes” > “Change in Scheme Details”.
3. If you are unable to update scheme details or opt out of scheme using the eFASS, please email us at
apply@aic.sg, or walk in to any of our
AIC Links to request for a hardcopy application form. We seek your understanding that hardcopy applications have a longer processing time.