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Nominations are now open for the Community Care Excellence Awards 2018!

Awards will be presented during Quality & Productivity Festival 2018!

The Community Care Excellence Awards recognise the contributions of Community Care staff and teams who have demonstrated exemplary service and commitment in delivering quality care to their clients. These biennial awards were introduced by Agency for Integrated Care (AIC) in 2014, and are the only awards of their kind dedicated solely to the Community Care sector.

Five awards consisting of two individual and three team awards will be given out.


(A) Individual Awards
(B) Team Awards
  • Individual Gold Award
  • Individual Silver Award
  • Clinical Quality Improvement Award
  • Client Experience Improvement Award
  • Productivity and Innovation Award

Closing date for submissions: 16 March 2018 , 4pm
Qualifying period: 1 January 2016 to 31 December 2017 (2 years)
Announcement of award recipients: July 2018
Awards ceremony:  Quality & Productivity Festival 2018 (September 2018) 

The forms and detailed award information are available at the following links.

Click here to download Individual Awards nomination form
Click here to download Team Awards nomination form
Click here to download Organisation Endorsement form*
(Note: If you are downloading the file through Internet Explorer using Microsoft Word 2010, you will first have to right click the word "here", and select "Save Target As" to save the file to your computer. You may then proceed to open the file using Microsoft Word.)

*Each organisation only needs to submit ONE Organisation Endorsement form together with all individual and team awards nominations. 

For enquiries, please email us at excellence.awards@aic.sg or call 6632 6411 or 6603 6814.

Community Care Excellence Awards - Individual Awards recognise outstanding individuals who have displayed excellent service standards and made significant contributions both within and outside their organisation. Awards categories include: 

1. Gold Award
2. Silver Award

The Selection Panel will evaluate the nominations based on the following:

Evaluation Criteria
Award CategoryGold Award
Silver Award

Service Quality Awards (Internal/External)

3
1
External Compliments42
CEO/HOD recommendation letterCompulsory*
Optional**
Length of ServiceMinimum 2 years
No minimum requirement
Contribution to the OrganisationParticipates in quality improvement project that improves client/patient care ​​

*For Gold Award, CEO/HOD recommendation letter is compulsory
**For Silver Award CEO/HOD recommendation letter is optional. However, it can be accepted in lieu of either ONE Service Quality related award, ONE External Compliment or Contribution to the Organisation. 

Individual award recipients will receive the following:

Prizes
Gold AwardSilver Award
$200
Trophy
Collar pin
Award certificate
$100
Collar pin
Award certificate

Recipients must still be in the service of their nominating organisation at the point of receiving the award. The Secretariat reserves the right to assess the eligibility of the external compliments and recognition, and to request for more information to support the nomination where necessary. Please refer to the Individual Award nomination form for more award criteria details.

Community Care Excellence Awards - Team Awards acknowledge outstanding quality improvement projects and initiatives implemented by teams in community care organisations. Below are the criteria for each category:

1. Clinical Quality Improvement Award: This award recognises outstanding projects that have improved clinical care processes, patients'/clients’ clinical outcome or safety. Project scope could include but is not limited to infection control, hand hygiene, falls prevention, skin care, urinary continence care. 

2. Client Experience Improvement Award: This award recognises outstanding projects that have improved client experience and satisfaction. Project scope could include but is not limited to wellness initiatives, recreational and social activities (music, art, creative movement and Tai Chi), gardening, family day, festival celebration, environment improvement programme, reminiscence group work, improvements on quality of food.

3. Productivity and Innovation Award: This award recognises outstanding projects that have brought increased productive and innovative impact leading to savings in operating cost or increase in efficiency. Project scope could include but is not limited to 6S and Lean projects, enhanced efficiency of discharge processes, improved storage and replenishment of medication process. Organisations must demonstrate how the process improvement lead to a significant productive or innovative impact.
 
The Selection Panel will evaluate the projects based on the following:

Criteria Clinical Quality
Improvement Award 
Service Quality
 Improvement Award 
Productivity and
Innovation Award 
Five Common Criteria 
Originality 
Project methodology
Outcomes
Sustainability 
Learning values
​ ​
Specific Criteria Improvements in clinical care processes and outcomesImprovements in service processes resulting in improved satisfaction levelsProductivity and innovation impact

Team award recipients will receive the following:​
 ​
Prizes​​​​​​ ​​
Winning TeamMerit Teams
$1,000
Team award trophy
Award certificates


$200
Award certificates



The Secretariat reserves the right to assess the eligibility of the nomination and to request for more information to support the nomination where necessary. Please refer to the Team Award nomination form for more award criteria details.​

On 28 September 2016, 320 Community Care staff came together for the much-awaited ILTC Excellence Awards ceremony. The Guest of Honour for the event was Dr Amy Khor, Senior Minister of State, Ministry of the Environment and Water Resources & Ministry of Health.
A total of 209 awards, comprising of 175 Individual Awards and 34 Team Awards were given out to 23 winning organisations. 

Click here​ for ILTC Excellence Awards 2016 Opening Video
Click here​ for ILTC Excellence Awards 2016 Booklet

Our heartiest congratulations to all the winning organisations!
​​

Dr Amy Khor, Senior Minister of State, Ministry of the Environment and Water Resources & Ministry of Health and Dr Jennifer Lee, Chairman, AIC, together with recipients of ILTC Excellence Awards 2016​








The inaugural ILTC Excellence Awards 2014 ceremony was held in conjunction with ILTC Quality Festival 2014 on 10 October 2014. The Guest of Honour for the event was Associate Professor Muhammad Faishal Ibrahim, Parliamentary Secretary for Health & Transport.

More than 200 individual and team based awards were handed out in 2014. 

Click here to view the ILTC Excellence Awards 2014 Booklet. 

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