Why
Implementation of certain solutions, such as technology or equipment, would impact or change how certain process are completed. Identifying process implications through Business Process Reviews (BPR) can provide clarity for employees on how interactions with collaborators will change, and help them to understand their role and responsibility in each process.
How
- Collate existing Job Descriptions (JDs), Organisational Structure documents and key SOPs.
- Compare existing JDs with the JDs of the new role to identify changes to roles and responsibilities from current state.
- Highlight any processes which the redesigned role will be newly involved with or removed from. For example, with CCAs upskilled to apply topical medication, they can now apply lotions directly after showering the elders, instead of having the Nurses apply them during their rounds.
- Identify processes expected to change which affect a multiple stakeholders. It would be worth conducting a BPR workshop with relevant stakeholders to ensure all teams are aware of the affected process and can contribute to the new process.
In the BPR workshop, as a group, participants should:
- List down the processes that have been affected.
- Identify as-is business processes for each solution, including action items, details, decisions and owners of each action.
- Brainstorm and identify to-be business processes, including changes to process owners, and elimination or additional of steps in process flow.
View a sample Business Process Review Template.
Quick Tip:
Participants for the BPR should include a mix of People In-Charge (PICs) of solutions and affected stakeholders, such as Care staff and managers (10-12 people).
