This toolkit seeks to equip and empower Community Care organisations (CCOs) interested in uplifting and expanding the role of Support Care staff in providing holistic care for their clients.
This toolkit is useful for the following groups and individuals:
CEOs
HR
Departments
Training
Teams
Work
Improvement
Groups
Supervisors
to Care Staff
(e.g. Centre Managers, Nurse Managers)
This toolkit has been developed based on the learnings of three key work trials:
- In 2021, a 6-month work trial was conducted to test the Community Care Associate (CCA) and Senior Community Care Associate (SCCA) roles, featuring 27 role holders, across 3 CCOs.
- The second work trial for the S/CCA roles continued in 2022, with a further 259 role holders (and counting), across 8 CCOs.
- In 2023, a work trial was held to test the newly-developed Community Care Executive (CCE) and Community Care Manager (CCM) roles, which form the supervisory and managerial levels in the Community Care Track. This work trial included a total of 14 role holders across 3 CCOs.
Roles implemented and scaled-up across 8 CCOs
Community Care Associate (CCA)
Senior Community Care Associate (SCCA)
Roles trialled across 3 CCOs
Community Care Executive (CCE)
Community Care Manager (CCM)
This toolkit includes the findings from our work trials, a step-by-step guide on how to implement the roles in your own organisation, as well as key learnings and case studies from CCOs who have trialled the roles.
