Problem Statement
General housekeeping tasks are ranked the least enjoyable by Care staff, indicating that outsourcing this work would lead to enhanced job satisfaction and time to focus on more enriched responsibilities.
Summary of observation findings:
- An estimated 10% of time is spent on housekeeping tasks, such as dishwashing after mealtimes and general area cleaning
*Findings were based on data from 3 CCOs covered during the work trial
Solution
Outsourcing housekeeping tasks such as general cleaning and dishwashing can free up time for Care staff to pursue other tasks.
The desired benefits include:
- Enhanced employee experience through reduction of least enjoyable tasks
- Enhanced role attractiveness
- Freed up staff capacity to attend to senior needs and to focus on senior interaction
Projections
Nursing Home (SLEC, Ren Ci, NTUC Health)
- Only 14% of housekeeping tasks to be completed by Care staff, including cleaning of nursing tools and tidying seniors’ bed
- Projected 7.7% reduction in proportion of shift dedicated to housekeeping tasks
Senior Care Centre
- Projected 8% reduction in proportion of shift dedicated to housekeeping tasks
Benefits of this solution
Enhance productivity by reducing time spent
Enhance role attractiveness and/or encourage career progression
