Problem Statement
The lack of user-friendly and streamlined modules within systems results in a highly time-consuming documentation process undertaken by Care staff.
Summary of observation findings:
- Duplication of efforts as handover notes are a summarised version of notes keyed into system
- Deciphering notes may be difficult and time-consuming if handwriting is illegible
- Documentation fields are in separate forms, which require staff to navigate or open multiple tabs to complete documentation for one senior
*Findings were based on data from 3 CCOs covered during the work trial
Solution
Using templates for documentation, digitising handover notes, and using mobile-enabled applications for data entry can reduce inefficiencies in previous processes.
The desired outcomes include:
- Reduced overall time taken for documentation
- Freed up capacity for staff to take on value-adding tasks
Projections
Estimated 50% reduction of total documentation time from the:
- Digitising of progress notes
- Digitising of handover notes
- Streamlining of vital signs, bowel movement, intake/outtake documentation
Benefits of this solution
Enhance productivity by reducing time spent
Optimise work and processes
(e.g. process redesign/ automation, leverage technology)
