In the complex world of community care, where each staff-client interaction holds the potential for profound impact, navigating the challenges with clients is an artistry. A common challenge arises when clients steadfastly believe they are always right, a scenario that creates an environment where blame becomes a familiar companion. Despite sincere attempts to mediate, these interactions often lead to a subtle erosion of understanding, leaving strains on the delicate fabric of professional relationships.
As care staff, we find ourselves at a crossroads, urging us to reflect and refine our approaches for better outcomes. Yet, what if this challenge transforms into a deeply nuanced scenario, one where a client consistently places the weight of blame squarely upon themselves, expressing sentiments of being a burden to their family? It is in these delicate moments that the role of a care staff transcends the ordinary, demanding an approach that goes beyond the confines of conventional techniques.
In response to this imperative need for continuous professional development, Tsao Foundation has curated a course: Basic Counselling Skills in Addressing Emotional Needs for Older Persons. This two-day course is meticulously crafted to be more than just a learning experience; it is a profound opportunity for care staff to enhance their skills and enrich their understanding of the emotional needs of seniors and clients.
This course explores effective engagement techniques, going beyond routine care staff-client interactions. It reveals the details of essential communication arts, uncovering the nuances of physical attending skills, the art of active listening, and the mastery of psychological attending skills. Through these skills, care staff can create an environment that not only encourages open communication but also fosters trust and empathy.
This isn’t a theoretical pursuit confined to classrooms. Participants will not only gain theoretical knowledge but will also have the chance to bring life to these skills through immersive experiences like role-playing and case studies. This hands-on approach ensures that care staff can seamlessly integrate their newfound skills into the fabric of daily interactions, leaving a lasting impact on the quality of care provided.
Armed with these refined skills, you’ll find yourself better prepared to gracefully handle the diverse range of emotional needs among older persons, fostering a relationship characterised by compassion and understanding.
Join the course to elevate your care staff skills to new heights. Click the link here to register for Basic Counselling Skills in Addressing Emotional Needs for Older Persons, and take a proactive step toward reflecting on your skills and making a lasting difference in the lives of those who depend on your dedication.
For more training, upskilling, and reskilling courses under TSAO Foundation, visit the AIC CCLMS Marketplace. For further inquiries, please contact TSAO Foundation via email at hmta@tsaofoundation.org
