Productivity Reimagined: Innovative Insights and Good Practices for Community Care Organisations
The Productivity Reimagined: Innovative Insights and Good Practices for Community Care Organisations eBook is designed for organisations in the Community Care sector to consider the factors that may affect their productivity and explore alternative approaches to increase their productivity levels. It provides insights and observations gleaned from the Smart Workflow Infrastructure Technology (SWIfT) Study, along with recommended good practices that organisations can adopt.
The Smart Workflow Infrastructure and Technology (SWIfT) Study was commissioned by the Agency for Integrated Care (AIC) and Ministry of Health Holdings (MOHH) in 2020 with the aim of improving productivity within Nursing Home (NH) wards. It adopted a holistic approach comprising workflow improvements, technology adoption, and/or enhancements to physical infrastructure.
Philips Singapore, the appointed consultant for this study, collaborated with the Ministry of Health (MOH), MOHH, AIC and five participating NHs to review and recommend improvements to layouts and workflows before identifying suitable technological solutions that could be used to improve productivity at NH wards.
The Productivity Reimagined eBook is developed to share with sector the learnings and insights gleaned from the SWIfT study as well as to share some of the good practices from the SWIfT projects that have taken off in Community Care Organisations (CCOs), to benefit the entire sector.
Download the Productivity Reimagined eBook here.
1. Process Optimisation before Automation:
Case Study: Deployment of Autonomous Mobile Robots (AMR) by St. Andrew’s Nursing Home (Queenstown). Read more about it here.
Watch this video to find out more.
2. Effective Technology Implementation:
Case Study: Develop a structured new technology adoption process by Kwong Wai Shiu Hospital. Read more about it here.
3. Cohorting Residents:
Case Study: Improving efficiency in multiple processes influenced by resident profile by St. Andrew’s Nursing Home (Taman Jurong). Read more about it here.
4. Better Use of Care Staff Time:
Case Study: Reducing time taken during the meal service process by The Lentor Residence. Read more about it here.
Value Based Assessment Model & Template
The Value Based Assessment (VBA) model is a comprehensive tool developed by Philips Singapore to help organisations make informed investment decisions. Unlike traditional Return on Investment (ROI) assessments that focus solely on financial gains, the VBA considers both qualitative and quantitative factors, including costs, productivity gains, and benefits for staff and residents. This holistic approach ensures that solutions that are adopted not only improve productivity but also enhance patient and staff experiences, leading to better overall outcomes. By using the VBA, organisations can make well-informed decisions about investing in process changes, facility upgrades, new programmes, and technology that aligns with their values and goals.
The VBA model has four elements:
- The value parameters and definitions (now aligned to NH nomenclature and the Enhanced Nursing Home Standards (ENHS), including descriptive degree of improvement)
- A scoring mechanism
- A proxy value or weighting to then assess against or with a traditional quantitative improvement opportunity
- A benefit assessment output that includes both a traditional cost benefit and numeric benefit of the qualitative value
Download the VBA Template here.
Community Care Digitalisation and Transformation Plan (CCDTP)
The Community Care Digital Transformation Plan (CCDTP) is an initiative that seeks to uplift and accelerate digitalisation efforts in the Community Care sector. It provides a structured and targeted approach to support CCOs in their digitalisation journey. For more information on CCDTP, download the eBook here.
Autonomous Mobile Robot (AMR) Guidelines
The AMR guidelines is developed to help guide organisations to assess the suitability of AMR implementation and use it as framework for discussion with possible AMR vendors Download the complete guidelines here.
Quality Improvement Initiatives
AIC facilitates an immersive project-cum-workshop for Community Care organisations to empower them with the knowledge and skills to make significant improvements in their care delivery and enhance the overall experience of their clients.
For more information on these workshops, please click here.
