NOTE: In view of the COVID-19 circuit breaker measures announced by the Government, all disability assessment services for disability schemes administered by the Agency for Integrated Care (AIC) and MOH-approved ElderShield insurers (Aviva, Great Eastern Life, NTUC Income) will be temporarily suspended for the duration of the circuit breaker period, currently from 7 Apr 2020 to 1 Jun 2020 (inclusive).
During the same period, all assessments for Assistive and Motorised devices applications under the Seniors’ Mobility and Enabling Fund (SMF) will also be suspended.
If you have an appointment for a disability assessment scheduled during the circuit breaker period, your disability assessor will contact you to make alternative arrangements as appropriate.
If you have been asked to go for a periodic disability review during the circuit breaker period in order to continue receiving your monthly payouts, please note that both AIC and MOH-approved ElderShield insurers will be deferring these reviews till after the circuit breaker measures are lifted. You will separately be informed of the revised deadline for your periodic disability review. In the meantime, AIC and/or your MOH-approved ElderShield insurer will continue to provide you with your monthly payouts.
We seek your understanding that this suspension is to minimise exposure and reduce the risk of further local transmission of COVID-19, especially for vulnerable segments of the population. It will also allow healthcare professionals to focus on supporting COVID-19 related work and other emergencies.
You are automatically enrolled in ElderShield if you are a Singapore citizen or Permanent Resident with a Medisave account at age 40, unless you opt out of the scheme.
You can check for your ElderShield coverage through the CPF Board's website, at www.cpf.gov.sg.
HOW TO MAKE A CLAIM
If your ElderShield claim is successful, AIC will reimburse the assessment fee in full to you. For foreigners, please check with your insurer on the assessment fee reimbursement.
Opt-back into ElderShield
If you have opted-out of ElderShield earlier, and wish to opt-in, please note that you need to be age 64 year old and younger, and your re-entry into the scheme will be subject to underwriting.
Should you wish to opt back in, you can contact any of the three ElderShield insurers. directly.
You can find out more through the
Ministry of Health website.