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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Introduction to MediSave Care

MediSave Care is a long-term care scheme that was launched on 1 October 2020. It allows Singapore Citizens or Permanent Residents aged 30 and above who are severely disabled to make monthly cash withdrawals up to a total of $200 per month from their own and/or their spouse’s MediSave Accounts for their long-term care needs.

Downtime Notice

Due to a system upgrade, you will not be able to log in or make submission to eFASS from Thursday, 28 April 2022, 3pm to Saturday, 30 April 2022, 11.59pm.

You are advised to plan ahead and submit your applications early to avoid the downtime period. For more details, click here.


MediSave Withdrawal Details

A minimum of $5,000 will need to be set aside in an individual’s MediSave Account to ensure sufficient MediSave for other medical expenses such as MediShield Life premiums or hospitalisations, and cannot be withdrawn. Individuals who have insufficient MediSave balances can choose to tap on their spouse’s MediSave to supplement the withdrawal, up to $200 per month for each severely disabled individual. For example, if withdrawal amount from the severely disabled individual’s MediSave is $100, the withdrawal amount from his/her spouse’s MediSave will be up to $100.


Withdrawal amounts are dependent on the care recipient and/or their spouse’s MediSave Account balance as shown in the table below:


MediSave Balance1
Monthly Withdrawal Quantum
$20,000 and above$200
$15,000 and above$150
$10,000 and above$100
$5,000 and above$50
Below $5,000NIL

1MediSave balance at point of monthly withdrawal


How to Qualify

To be eligible for withdrawals from his/her MediSave Account under the MediSave Care scheme, the care recipient must meet the following criteria:

Nationality

Must be a Singapore Citizen or Permanent Resident.

Age

Aged 30 and above.

MediSave Account balance of at least $5,000

To check your MediSave Account balance, click here and login with your Singpass.

Requires Assistance with Activities of Daily Living

Unable to perform three or more of the six Activities of Daily Living, as certified by an MOH-accredited severe disability assessor. These six activities are:



How to Apply

​Contact an MOH-accredited severe disability assessor to undergo a disability assessment.

a. ​Click here for the list of assessors.​

b. The assessor will c​onduct ​the disability assessmen​t and collect an assessment fee f​rom you. If the care recipient is assessed to be severely disabled, the full assessment fee will be rei​mbursed to you with the first payout.

​

​Assessment Fees

The fees are as follows, if:​

  • You visit an assessor's Clinic: $100
  • An assessor visits your house: $250​

​​c. ​If the care rec​ipient is residing in a nursi​ng home, the nursing home can help submit a Resi​dent’s Assessment Form in place of the severe disability assessment. Please ap​proach the nursing home f​or a​ssista​nce.

Login to AIC’s eService portal (eFASS) with your Singp​ass.

We strongly encourage you to apply online as there is a shorter waiting time for application approval. If you are unable to submit your application using eFASS, please email us at apply@aic.sg or walk in to any of our AIC links to request for a hardc​opy application form.

Care recipients in Nursing Homes can arrange for payments to be made to the Nursing Home to offset their bills. Please contact the Nursing Home for assistance with the app​lica​​tion.

If you are applying on behalf of some​one who lacks mental capacity, please read the Additional Guidance.

Please ensure that you have read the Terms and Conditions before submitting your ​application.




System Maintenance Notice

Please note that the AIC eServices for Financing Schemes (eFASS) is currently unavailable. We are working to bring back online service as swiftly as we can. We apologise for the inconvenience caused. For assistance, please call our AIC Hotline at 1800-650-6060.



After the Application Submitted

AIC will take about 1 month to process your application. We will inform you of the outcome in writing. If your claim is successful, payouts will be made to the nominated bank account in the following month, which may include payouts from the month the application was submitted.

AIC will continue to deposit the payout in the nominated bank account by the end of every month as long as the care recipient remains eligible.

Please contact AIC at 1800-650-6060 if you require any assistance.




Video Guide on eFASS Application Portal

 

After the application is submitted

We are currently experiencing a high volume of applications. During this period, we may take up to six weeks to process your online application. We will inform you of the outcome in writing by mail. If your application is successful, payouts will be made to your nominated bank account in the following month, which may include payouts from the month the application was submitted. The payouts will be reflected as “MediSave Care” in your bank statement.

Please contact AIC at 1800-650-6060 if you require any assistance.


For Existing Scheme Recipients

1. If you would like to change the care recipient’s scheme details, please login with your Singpass on eFASS under “Manage My Schemes” > “Change in Scheme Details”. Please note these additional points as well:

  • If you are changing the care recipient’s scheme details on behalf of a care recipient who lacks mental capacity, you will need to submit a Mental Incapacity Certification if you have not done so before. The form can be downloaded here and needs to be filled in by a doctor.
  • If you are changing the care recipient’s payee to a nursing home that the care recipient is residing in, please approach the nursing home for assistance.

2. If you wish to opt-out from receiving MediSave Care withdrawals, please login with your Singpass on the eFASS under “Manage My Schemes” > “Change in Scheme Details”.

3. If you are unable to update scheme details or opt out of scheme using the eFASS, please email us at apply@aic.sg, or walk in to any of our AIC Links to request for a hardcopy application form. We seek your understanding that hardcopy applications have a longer processing time.



Frequently Asked Questions

​ Do you have questions about MediSave Care? We may have the answers here:

​​​​​​

​

Additional gu​idanc​e f​or care recipient​ who lacks m​ental capacity to​ provide consent

1. The care recipient's donee/deputy# may provide consent on the care recipient's behalf. If the care recipient does not hav​e such a donee/deputy, the caregiver* may make the a​pplication on care recipient's behalf.

#​Donee/deputy must be appointed​ in accordance with the Mental Capacity Act (Cap 177) and is authorised to make decisions on behalf of the care recipient in relation to the care r​ecipient’s property and affairs.

*For successful applications without a donee/deputy and paying to 3rd party bank accounts (not applicable to nursing home accounts), ​the c​aregiver or another family member has 12 months to obtain a court order appointing him/her as a deputy, failing which the payouts will be suspended. ​For more information on how to apply for a deputyship, please visit the Family Justice Courts website.

Doctor’s certification for mental i​nc​a​pacity is only valid for six months, unless stated permanent.


2. Please submit the f​ollowing addtiona​l supporting docum​ents:

  • Doctor's certification that the care recipient lacks mental capacity OR court order of deputy appointment OR recent medical report stating that the care recipient lacks mental cap​acity; and
  • Copy of​ bank book or statement IF you are nominating an account belonging to a deputy or trustee of the care recipient.

AIC requires the input of the NRIC ​issue date for ver​ification purposes.


You can login with your SingPass on eFASS​ and navigate to “Manage My Schemes” > “Change in Scheme Details”.

If you are changing the nominated bank account on behalf of a care recipient who lacks mental capacity, you will need to submit a Mental Incapacity Certification if you have not done so before. Please refer to Additional Gui​dance for more​ information.

If you are nominating a nursing home to receive the payouts, please appr​oach the nursing home to help you submit the Change in Application Details Form to AIC.

Do keep a copy of the application documents for your own​ reference.​

You would need to visit an​ MOH-accredited severe disability assessor to be assessed whether you are severely disabled. You are likely to be assessed as severely disabled if you are unable to perform at least three activities of daily living (ADLs). These ADLs are bathing, dressing, feeding oneself, using the toilet, moving around and transferring.

For example, at least three of the following scenarios apply to you:

  • You may need to rely entirely on your caregiver to be fed
  • You may need to rely entirely on your caregiver to be bathed
  • You may need to rely entirely on your caregiver to manage your diapers or catheter
  • You may need to rely ​entirely on your caregiver to be dressed
  • You need to rely entirely on caregiver to move over a distance, e.g. cannot walk on one’s own or push oneself in a wheelchair
  • You need to be fully supported when being transferred from be​d to chair, or chair to bed

You will be reimbursed fully for the assessment fee if you are assessed to be severely disabled. If you are assessed to have mild/moderate di​sability, you may still be eligible for mild/moderate disability assistance schemes like the Home Caregiving Grant and Foreign Domestic Worker Levy Concession for Persons with Disabilities.

For information on the different levels of disability and how to apply for MediSave Car​e and other forms of financial support, please refer to the informa​tion on www.aic.sg/financial-assistance.​​

If you wish to apply for MediSave Care or any of the severe disability schemes, you need to undergo a severe disability assessment by an MOH-accredited severe disability assessor who has undergone a rigorous training programme to learn how to assess disability accurately​. You may wish to check if your own doctor or healthcare professional is on the list of MOH accredited severe disability assessors. This can be​ found at www.aic.sg/assessors-list. If they are not, you will need to make an appointment with one of the assessors on the list for an assessment.

The fees for clinic-based and non-clinic-based assessments are $100 and $250 respectively. Assessment fees will be reimbursed only if the care recipient is asses​sed to be severely disabled.

An applicant with dementia or other cognitive impairments will not automatically qualify for MediSave Care, and will still need to undergo a severe disability assessment by an MOH-accredited severe disability assessor. This is because dementia or cognitive impairment could affect the applicant’s functional abilities to varying extents. The MOH-accredited severe disability assessors have undergone a rigorous training programme to learn how to assess an applicant’s level of disability, including taking into account the impact of cognitive impairment on an applicant’s functional abilities.​

An annual periodic re-assessment may be required to assess if a care recipient of a severe disability scheme continues to meet the criteria for receiving payouts/withdrawals. Periodic re-assessment fees are waived, regardless of the outcome of the assessment. We will write to the care ​recipient if a periodic re-assessment is required.

Care recipients who are assessed as permanently severely disabled will be exempted from disability re-assessments, unless new information comes in to suggest that the care recipient’s condition has improved.

Yes, you can reapply and receive MediSave Care withdrawals again if you are assessed to meet all eli​gibility criteria.

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