We are currently experiencing a high volume of applications. During this period, we may take up to six weeks to process your online application. We will inform you of the outcome in writing by mail. If your application is successful, payouts will be made to your nominated bank account in the following month, which may include payouts from the month the application was submitted. The payouts will be reflected as “MediSave Care” in your bank statement.
Please contact AIC at 1800-650-6060 if you require any assistance.
For Existing Scheme Recipients
1. If you would like to change the care recipient’s scheme details, please login with your Singpass on
eFASS under “Manage My Schemes” > “Change in Scheme Details”. Please note these additional points as well:
- If you are changing the care recipient’s scheme details on behalf of a care recipient who lacks mental capacity, you will need to submit a Mental Incapacity Certification if you have not done so before. The form can be downloaded
here and needs to be filled in by a doctor.
- If you are changing the care recipient’s payee to a nursing home that the care recipient is residing in, please approach the nursing home for assistance.
2. If you wish to opt-out from receiving MediSave Care withdrawals, please login with your Singpass on the
eFASS under “Manage My Schemes” > “Change in Scheme Details”.
3. If you are unable to update scheme details or opt out of scheme using the eFASS, please email us at
apply@aic.sg, or walk in to any of our AIC Links to request for a hardcopy application form. We seek your understanding that hardcopy applications have a longer processing time.