MediSave Care is a long-term care scheme that was launched on 1 October 2020. It allows Singapore Citizens or Permanent Residents aged 30 and above who are severely disabled to make monthly cash withdrawals up to a total of $200 per month from their own and/or their spouse’s MediSave Accounts for their long-term care needs.
Due to a system upgrade, you will not be able to log in or make submission to eFASS from Thursday, 28 April 2022, 3pm to Saturday, 30 April 2022, 11.59pm.
You are advised to plan ahead and submit your applications early to avoid the downtime period. For more details,
A minimum of $5,000 will need to be set aside in an individual’s MediSave Account to ensure sufficient MediSave for other medical expenses such as MediShield Life premiums or hospitalisations, and cannot be withdrawn. Individuals who have insufficient MediSave balances can choose to tap on their spouse’s MediSave to supplement the withdrawal, up to $200 per month for each severely disabled individual. For example, if withdrawal amount from the severely disabled individual’s MediSave is $100, the withdrawal amount from his/her spouse’s MediSave will be up to $100.
Withdrawal amounts are dependent on the care recipient and/or their spouse’s MediSave Account balance as shown in the table below:
To be eligible for withdrawals from his/her MediSave Account under the MediSave Care scheme, the care recipient must meet the following criteria:
Must be a Singapore Citizen or Permanent Resident.
Aged 30 and above.
To check your MediSave Account balance, click
here and login with your Singpass.
Unable to perform three or more of the six Activities of Daily Living, as certified by an MOH-accredited severe disability assessor. These six activities are:
Contact an MOH-accredited severe disability assessor to undergo a disability assessment.
here for the list of assessors.
b. The assessor will conduct the disability assessment and collect an assessment fee from you. If the care recipient is assessed to be severely disabled, the full assessment fee will be reimbursed to you with the first payout.
The fees are as follows, if:
c. If the care recipient is residing in a nursing home, the nursing home can help submit a Resident’s Assessment Form in place of the severe disability assessment. Please approach the nursing home for assistance.
AIC’s eService portal (eFASS) with your Singpass.
We strongly encourage you to apply online as there is a shorter waiting time for application approval. If you are unable to submit your application using eFASS, please email us at
firstname.lastname@example.org or walk in to any of our
AIC links to request for a hardcopy application form.
Care recipients in Nursing Homes can arrange for payments to be made to the Nursing Home to offset their bills. Please contact the Nursing Home for assistance with the application.
If you are applying on behalf of someone who lacks mental capacity, please read the
Please ensure that you have read the Terms and Conditions before submitting your application.
Please note that the AIC eServices for Financing Schemes (eFASS) is currently unavailable. We are working to bring back online service as swiftly as we can. We apologise for the inconvenience caused. For assistance, please call our AIC Hotline at 1800-650-6060.
AIC will take about 1 month to process your application. We will inform you of the outcome in writing. If your claim is successful, payouts will be made to the nominated bank account in the following month, which may include payouts from the month the application was submitted.
AIC will continue to deposit the payout in the nominated bank account by the end of every month as long as the care recipient remains eligible.
Please contact AIC at 1800-650-6060 if you require any assistance.
We are currently experiencing a high volume of applications. During this period, we may take up to six weeks to process your online application. We will inform you of the outcome in writing by mail. If your application is successful, payouts will be made to your nominated bank account in the following month, which may include payouts from the month the application was submitted. The payouts will be reflected as “MediSave Care” in your bank statement.
1. If you would like to change the care recipient’s scheme details, please login with your Singpass on
eFASS under “Manage My Schemes” > “Change in Scheme Details”. Please note these additional points as well:
2. If you wish to opt-out from receiving MediSave Care withdrawals, please login with your Singpass on the
eFASS under “Manage My Schemes” > “Change in Scheme Details”.
3. If you are unable to update scheme details or opt out of scheme using the eFASS, please email us at
email@example.com, or walk in to any of our AIC Links to request for a hardcopy application form. We seek your understanding that hardcopy applications have a longer processing time.
Additional guidance for care recipient without mental capacity
1. The care recipient's donee/deputy# may provide consent on the care recipient's behalf. If the care recipient does not have such a donee/deputy, the caregiver* may make the application on care recipient's behalf.
#Donee/deputy must be appointed in accordance with the Mental Capacity Act (Cap 177) and is authorised to make decisions on behalf of the care recipient in relation to the care recipient’s property and affairs.
*For successful applications without a donee/deputy and paying to 3rd party bank accounts (not applicable to nursing home accounts), the caregiver or another family member has 12 months to obtain a court order appointing him/her as a deputy, failing which the payouts will be suspended. For more information on how to apply for a deputyship, please visit the
Family Justice Courts website.
Doctor’s certification for mental incapacity is only valid for
six months, unless stated permanent.
2. Please submit the following addtional supporting documents:
Why do I need NRIC issue date? How do I find the NRIC issue date?
AIC requires the input of the NRIC issue date for verification purposes.
How do I change my MediSave Care payout’s nominated bank account?
You can login with your SingPass on
eFASS and navigate to “Manage My Schemes” > “Change in Scheme Details”.
If you are changing the nominated bank account on behalf of a care recipient who lacks mental capacity, you will need to submit a Mental Incapacity Certification if you have not done so before. Please refer to
Additional Guidance for more information.
If you are nominating a nursing home to receive the payouts, please approach the nursing home to help you submit the Change in Application Details Form to AIC.
Do keep a copy of the application documents for your own reference.
How do I know whether I am severely disabled?
You would need to visit an MOH-accredited severe disability assessor to be assessed whether you are severely disabled. You are likely to be assessed as severely disabled if you are unable to perform at least three activities of daily living (ADLs). These ADLs are bathing, dressing, feeding oneself, using the toilet, moving around and transferring.
For example, at least three of the following scenarios apply to you:
You will be reimbursed fully for the assessment fee if you are assessed to be severely disabled. If you are assessed to have mild/moderate disability, you may still be eligible for mild/moderate disability assistance schemes like the Home Caregiving Grant and Foreign Domestic Worker Levy Concession for Persons with Disabilities.
For information on the different levels of disability and how to apply for MediSave Care and other forms of financial support, please refer to the information on
Can I see my own doctor or therapist to be assessed for MediSave Care eligibility?
If you wish to apply for MediSave Care or any of the severe disability schemes, you need to undergo a severe disability assessment by an MOH-accredited severe disability assessor who has undergone a rigorous training programme to learn how to assess disability accurately. You may wish to check if your own doctor or healthcare professional is on the list of MOH accredited severe disability assessors. This can be found at
www.aic.sg/assessors-list. If they are not, you will need to make an appointment with one of the assessors on the list for an assessment.
Do I need to pay for a severe disability assessment? How much are the assessment fees?
The fees for clinic-based and non-clinic-based assessments are $100 and $250 respectively. Assessment fees will be reimbursed only if the care recipient is assessed to be severely disabled.
Would someone with dementia or other cognitive impairments automatically qualify for MediSave Care?
Is there a periodic re-assessment? How often would it be? Can this be waived?
An annual periodic re-assessment may be required to assess if a care recipient of a severe disability scheme continues to meet the criteria for receiving payouts/withdrawals. Periodic re-assessment fees are waived, regardless of the outcome of the assessment. We will write to the care recipient if a periodic re-assessment is required.
Care recipients who are assessed as permanently severely disabled will be exempted from disability re-assessments, unless new information comes in to suggest that the care recipient’s condition has improved.
If my MediSave Care withdrawals had ceased due to my recovery, can I subsequently reapply if I become severely disabled again?
Yes, you can reapply and receive MediSave Care withdrawals again if you are assessed to meet all eligibility criteria.
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