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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Community Care Excellence Awards​

​​​​​The biennial Community Care Excellence Awards were first introduced by the Agency for Integrated Care (AIC) in 2014. The Community Care Excellence Awards aim to recognise the contributions of individuals and project teams who have demonstrated exemplary service and commitment in delivering quality care to their clients in the Community Care sector.

​

Individual ​Awards

The Community Care Excellence Awards - Individual Award recognises outstanding individuals who have displayed excellent service standards and made significant contributions both within and outside of their organisation.

Evaluation Criteria​


​ ​
Individual - Gold AwardIndividual - Silver Award
  • Minimum 2 Y​​ears of Service
  • 3 Service Quality Awards (Internal / External)
  • 4 Compliments (Internal/External)​
  • Minimum 1 Year of Service
  • 1 Service Quality Award (Internal / External)
  • 2 Compliments (Internal/External)
  • Provided outstanding service to internal/external customers which inspired other staff towards service excellence
​
  • ​​Impactful contribution to COVID related work

AND/OR

  • Participated in quality improvement/contributed to implementation of suggestion(s)
​​
  • Endorsement by CEO/HOD
​

​ ​

Team Awards

​​The Community Care Excellence Awards – Team Award acknowledges outstanding quality improvement projects and initiatives implemented in community care organisations.

​​There are 3 categories of awards:

a. Clinical Quality Improvement Award: This award recognises outstanding projects that improve clinical care processes, patients/clients’ clinical outcome or safety. Project scope may include, but is not limited to, infection control, hand hygiene, falls prevention, skin care, urinary continence care, etc.

b. Client Experience Improvement Award: This award recognises outstanding projects that improve client/staff experience and satisfaction (improving quality of food, patient-centred care and dementia friendly initiatives). Project scope may include, but is not limited to, meals improvement initiatives, wellness initiatives, recreational and social activities (music, art, creative movement, tai chi etc).

c. Productivity Improvement Award: This award recognises outstanding projects that create positive productivity impacts that lead to savings in operating cost or improvement in efficiency. Project scope may include, but is not limited to, 6S and lean project, enhanced efficiency of discharge process, improved storage and replenishment of medication process, etc. Organisations must demonstrate how the process improvement has led to a significant productivity improvement impact.

​Evaluation Criteria

​​​
Criteria Clinical Quality Improvement Award Client Experience Improvement Award Productivity Improvement Award
Common Criteria (General)

• ​Improvement methodology and analysis quality (30%)

• Scale and Sustainability (10%)

• Learning lessons for improvement (10%)

Specifi​c Criteria (Project Outcomes)​ Improvements in the clinical care processes (50%)

• What are the improvements in the clinical care processes for patients/residents/clients and their impact on clinical outcomes?

Improvements in service processes (50%)

• How effective are the improvements for staff and patients/caregivers or other partners?

• ​How would the improvements influence internal/external clients’ satisfaction and experiences?

Productivity impact (50%)

• ​How does the project reduce / maintain input (e.g. labour, resources) while increasing output?


​

Award Categories

There are 5 categories of awards:

(A) Individual Awards

The individual awards recognise individuals who have displayed excellent service standards within and outside their organisations.


  • Individual Gold Award
  • Individual Silver Award

 

(B) Team Awards

The team awards acknowledge outstanding quality improvement projects and initiatives implemented by teams in Community Care organisations.


  • Clinical Quality Improvement Award
  • Client Experience Improvement Award
  • Productivity Improvement Award
 


Individual Gold Award Winners

​


“To​ me, being a palliative nurse, ​excellence means advocating for the patient to have a good death, and the family to have a good closure for them to move on.”

- Ms Lydia Quah Mei Hwei, Senior Staff Nurse, Dover Park Hospice​

​


“Treat them (the residents) as your family members, and provide them a home away from home for them to feel safe and happy.”

- Ms Mary Leen Castaneda Abadiano, ​Senior Staff Nurse, Econ Healthcare​​

​


“I have been in community nursing for about 13 years. You must have the passion to do your best for others.”

- Mdm Susan Seah Ah Moy, Senior Staff Nurse, Home Nursing Foundation​​



“To make a difference to every patient that we touch is never a solo affair. It involves the whole multi-disciplinary team effort to make an impact on​ the patient while they are with us.”​

- Dr Alvin Ong Cong Wei, Consultant, Jurong Community Hospital​​



“One of the important values that my parents have taught me since I was ​young is to do unto others as how you would like other people to do to you.”​

- Dr Azri Bin Bohari, Resident Physician, Jurong Community Hospital​

​


​

“As a community physiotherapists, we work with the social worker and case managers to support the patient and family members with their care needs. Other than looking after the physical wellbeing of our patient, we also provide patient​ education and social support to improve their quality of life."​

- Mr Kyaw Swar Winn (Joshua), Physiotherapist, Kwong Wai Shiu Hospital​



“When my colleagues and I​ bring fun to the elderly to make them laugh and when the seniors say “Thank You”, it warms my heart.” ​

- Mdm Tiong Hoong Yin, Senior Therapy Assistant, Kwong Wai Shiu Hospital​​



“Excellence and care means to be able to ignite the spirit of our patients and residents,​ which is often seen through the light in their eyes.”

- Ms Nur Sahara B Kamsani, Medical Social Worker, Ren Ci Hospital



“The most important thing is about journeying with the patient and the caregiver, to let them feel like they have been supported throughout this whole journey because it is a difficult time fo​r everyone.”

- Dr Teoh Ren Shang, Senior Resident Physician, Singapore Cancer Society​



“Seeing my residents recover and seeing them get what they want, and at the end of the day being independent to a certain extent makes me feel like this is my calling, and what I should be doing.”

- Ms Punitha D/O Ram Keelavan, Nurse Manager, Thye Hua Kwan Nursing Home​​



“I always treat my patients as my friends and journey together with them. What satisfies me the most is to see the patient recover well and to go home to be with their loved ones.”

- Ms Tan Swee Kim, Senior Nurse Manager, Yishun Community Hospital​

Individual Silver Award Winners

Download the list of Individual Silver Award winners here.



Team Award Winners

​

Team Merit Award Winners

Download the list of Team Merit Award winners here.



Timeline for Community Care Excellence Award Nomination


Registration open for Excellence Award nomination
 From 1 November 2019
Closing date for submission of Excellence Award nomination form 28 February 2020

(Extended to 20 March 2020 due to COVID-19 outbreak)
Announcement of Excellence Award recipients Between July and October 2020
Excellence Award Ceremony November 2020


Nomination Forms Available for Download

Submission window period for the Excellence Awards have closed, and we thank you for the support. If you would like to provide a project submission related to innovation, please continue to do so.

For Innovation Showcase Submission Form: Download here.

Innovation Showcase submission to be made to excellence.awards@aic.sg by 28 May 2020, 5PM.


Contact Information for Further Enquiries

For enquiries, please email to awards secretariat at excellence.awards@aic.sg or call 66321110 / 66036814.


Individual Awards

Community Care Excellence Awards - Individual Awards recognise outstanding individuals who have displayed excellent service standards and made significant contributions both within and outside their organisation. There are 2 categories of awards:

  1. Individual - Gold Award
  2. Individual - Silver Award

The Selection Panel will evaluate the nominations based on the following:


Individual Award Evaluation Criteria


Individual - Gold Award Individual - Silver Award
  • Minimum 2 years of Service
  • 3 Service Quality Awards (Internal / External)
  • 4 External Compliments
  • 1 Service Quality Awards (Internal / External)
  • 2 External Compliments
  • Compulsory: Recommendation Letter by CEO/HOD
  • Compulsory: Participation in at least one quality improvement project and/or have suggested and implemented a suggestion, with plans to spread to more areas

Individual award recipients will receive the following:


Gold Award
 Silver Award
  • $200
  • Individual Award Trophy
  • Award certificate
  • $100
  • Award certificate

Note: Recipients must remain in service of their nominating organisation at the point of receiving the award. The Secretariat reserves the right to assess the eligibility of the external compliments and recognitions, and to request for more information to support the nomination where necessary. Please refer to the Individual Award nomination form for more award criteria details.


Team Awards

Community Care Excellence Awards - Team Awards acknowledge outstanding quality improvement projects and initiatives implemented by teams in community care organisations. There are 3 categories of awards:

1. Clinical Quality Improvement Award: This award recognises outstanding projects that have improved clinical care processes, patients'/clients’ clinical outcome or safety. Project scope could include but is not limited to infection control, hand hygiene, falls prevention, skin care, urinary continence care.

2. Client Experience Improvement Award: This award recognises outstanding projects that have improved client/staff experience and satisfaction. Project scope could include but is not limited to wellness initiatives, recreational and social activities (music, art, creative movement and Tai Chi), gardening, family day, festival celebration, environment improvement programme, reminiscence group work, improvements on quality of food.

3. Productivity Improvement Award: This award recognises outstanding projects that have brought increased productive and innovative impact leading to savings in operating cost or increase in efficiency. Project scope could include but is not limited to 6S and Lean projects, enhanced efficiency of discharge processes, improved storage and replenishment of medication process. Organisations must demonstrate how the process improvement lead to a significant productive or innovative impact.

The Selection Panel will evaluate the projects based on the following:


Criteria Clinical Quality Improvement Award Client Experience Improvement Award Productivity Improvement Award
Five Common Criteria

Originality

Project methodology

Outcomes

Sustainability

Learning values
Specific Criteria Demonstrate improvement in clinical work that leads to positive care outcomes Demonstrate improvement in service oriented work that results in improved client/staff satisfaction Demonstrate improvement to current work that results in better productivity outcome (Time, Cost, People)


Team award recipients will receive the following:


Winning Team Merit Teams
  • $1,000
  • Team award trophy
  • Award certificate
  • $200
  • Award certificate

Note: The Secretariat reserves the right to assess the eligibility of the nomination and to request for more information to support the nomination where necessary. Please refer to the Team Award nomination form for more award criteria details.






Nominations

*Qualifying period for nominations: 1 Jan 2019 - 31 December 2021

Nominations may be submitted via the links by 30 June 2022.


Individual Award: Click here

Team Award: Click here


Queries

If you have further queries, please contact the CCEA Secretariat at excellence.awards@aic.sg.





Learn More

You may find these related pages useful.

Community Care Manpower Development Awards
The Community Care Manpower Development Awards (CCMDA) provide opportunities to pursue and grow a career in the Community Care sector.

Community Care Day
Community Care Day recognises and appreciates the hard work and dedication of all who work in the Community Care sector.

Community Care Recognition
Every day, thousands of Community Care professionals work selflessly. They look after our seniors, lend strength to the less able, and give light to those who need it. Here are some ways we show our appreciation for their efforts.

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